We create best-in-class PSA solutions for Service Providers
Not only is Process Panda a thought leader in the Service Management space, but we are also a Service Provider, meaning there is no better organisation to understand, guide, and support your business.
Why HaloPSA
Your organisation, your people, and your customers are our focus. We want to understand your culture, vision, and how you deliver service to your customers to provide you with a tailored outcome that exceeds your expectations, and delights your customers.
Tactive Solutions is the preferred HaloPSA partner in the APAC region with several offerings formulated around the Halo solution,
including:
HaloPSA Licensing
All-inclusive SaaS solution in the cloud with ISO27001 certification, meeting data sovereignty requirements, hosted in AWS Sydney Data Centre with no tiered plans or locked features.
Read moreImplementation Services
With over 200 collective implementations, our experienced team excels across various complexities. Leveraging best practices, we consistently deliver on budget, on time, and as scoped.
Read moreService Management Advisory Services
With 40 years of experience and numerous completed projects, we're experts in Service Management. Let us apply our knowledge and strategy to help you achieve your vision.
Read moreTraining & 24x7x365 Product Support*
Our in-house specialists offer complete training for HaloITSM administration, with 24/7 local support in Australia for prompt issue resolution.
Read more
Alan Scott, Director
Logical Solutions IT
Key solution features, include:
Service Desk
The best helpdesk ticketing system, designed for MSP’s and IT Service Providers. Created to be an easy, simple experience that your customers will love.
Sales & CRM
Gain visibility into your entire sales pipeline. HaloPSA includes a Sales CRM to enhance productivity, processes and pipeline visibility for MSPs.
Portal
Help customers help themselves by providing a self-service experience that will boost sales and empower your customers, to create a more enriching experience all around.
Analytics & Reporting
It’s hard to argue with data-driven decision making, HaloPSA makes this easy with the ability to connect KPIs and business data with insights and centralise support data so you can stay focused on your customers.
RMM & Remote
Synchronise asset information for service, billing, and reporting purposes and easily connect with remote tools
Contracts
A smarter way to manage your contracts, maintain and accurately track contracts and manage approval workflows from within HaloPSA.
Billing
Easy, quick and painless billing. With the simple configuration of automatic time capture, monthly billing, and timesheets, you can simplify the billing process with HaloPSA.
Stock
Plan, track and manage inventory in an easy, new way. Centralised stock management allows you to easily visualise levels and sell to customers easily.
Projects
The project management software for productive teams. HaloPSA allows you to plan, track and manage any project from start to finish without leaving the platform.
Time Tracking
Take the guesswork out of time-tracking. Automatically capture time for different customer interaction points to ensure billing is 100% accurate for PAYG work.
Connect best of breed systems together for the ultimate unified platform experience.
"The functionality of this product is amazing. We service multiple companies from our service desk and had been using ConnectWise for many years. We have lost no functionality and have a solution that isfar easier to use and cheaper than the old Connectwise dinosaur."
- Alan Scott, Director at Logical Solutions IT
Try HaloPSA Free for 30 Days
Want to try Halo at your own speed and in your own environment? Start a free, no-strings-attached, no credit card required trial below.
"Perfect for growing MSP'S"
"A very feature-rich PSA that's highly customisable. The modular design of the product is great!"
Matthew Rifat, Technical Director
Roundworks IT
Track your assets and visualise dependencies between configuration items.
Better Conversations
See the big picture
Catalogue and keep track of stock controls and costing analysis for easy traceability and seamless service.
Nurture Relationships
Track all contracts throughout their lifecycle - software licenses, leases, maintenance contracts, and more.
Easy Invoicing
Bring together Service level plan and billing on a customer by customer basis.
Book a Demo
Interested in seeing how HaloITSM can transform the way your team delivers exceptional service?
Schedule a demo with one of our experts today.