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We create best-in-class PSA solutions for Service Providers
Not only is Process Panda a thought leader in the Service Management space, but we are also a Service Provider, meaning there is no better organisation to understand, guide, and support your business.
Demand more from your PSA software.
The faster, simpler way to manage your entire MSP business.
Halo announces it's not for sale in 10+ year rolling commitment
10+ Years.
We’re in it for the long haul.
Focused on our commitment to create change in the industry, so as of 13th June 2023, we’ve added to our contracts that we will not be involved in any mergers, acquisitions, or private equity deals for a rolling 10-year period.
✦ Meet the only PSA platform ranking on Gartner®
According to the Gartner® 2025 Market Guide for IT Service Management Platform report, we’re a Representative Vendor.
Download a copy to learn why.
One product, one price and everything included as standard.
With 35+ years of experience and numerous completed projects, we're experts in Managed Services. Let us apply our knowledge and strategy to help you achieve your vision.
Halo has a unique pricing model. There's no locked-away features or upgrade fees, just a all-inclusive PSA software. MSP's using Halo enjoy just one plan with everything included as standard.
Why HaloPSA
Your organisation, your people, and your customers are our focus. We want to understand your culture, vision, and how you deliver service to your customers to provide you with a tailored outcome that exceeds your expectations, and delights your customers.
Process Panda is the preferred HaloPSA partner in the North America and APAC region with several offerings formulated around the Halo solution, including:
HaloPSA Licensing
One product, one price and everything included as standard. The Halo license pricing provides unrestricted access to the entire platform, hosting with AWS and premium local support.
Implementation Services
With over 200 collective implementations, our experienced team has extensive experience and dedicated migration strategies from Connectwise, Kaseya, Autotask and many others. We leverage best practice and guide customers towards their desired outcome, not just implementing a tool.
Rapid HaloPSA Support
Our dedicated Halo support team provides proactive, hands-on assistance for all your "how can I" and "how do I" questions. Whether it's troubleshooting, configuration guidance, or helping you get the most from the platform, we're here to help you get the most from Halo every step of the way.
Training & Knowledge Transfer
We provide hands-on HaloPSA training that empowers your team to master the platform quickly and effectively. Each session is customised to your environment, ensuring your staff can optimise processes and deliver better service outcomes.
Jimmy Puckett, CEO
Spinen
Key solution features, include:
Service Desk
The best helpdesk ticketing system, designed for MSP’s and IT Service Providers. Created to be an easy, simple experience that your customers will love.
Replaces:
Sales & CRM
Gain visibility into your entire sales pipeline. HaloPSA includes a Sales CRM to enhance productivity, processes and pipeline visibility for MSPs.
Replaces:
Analytics & Reporting
It’s hard to argue with data-driven decision making, HaloPSA makes this easy with the ability to connect KPIs and business data with insights and centralise support data so you can stay focused on your customers.
Replaces:
Contracts
A smarter way to manage your contracts, maintain and accurately track contracts and manage approval workflows from within HaloPSA.
Replaces:
Billing
Easy, quick and painless billing. With the simple configuration of automatic time capture, monthly billing, and timesheets, you can simplify the billing process with HaloPSA.
Replaces:
Stock
Plan, track and manage inventory in an easy, new way. Centralised stock management allows you to easily visualise levels and sell to customers easily.
Replaces:
Projects
The project management software for productive teams. HaloPSA allows you to plan, track and manage any project from start to finish without leaving the platform.
Replaces:
Time Tracking
Take the guesswork out of time-tracking. Automatically capture time for different customer interaction points to ensure billing is 100% accurate for PAYG work.
Replaces:
Connect best of breed systems together for the ultimate unified platform experience.
“The functionality of this product is amazing. We service multiple companies from our service desk and had been using ConnectWise for many years. We have lost no functionality and have a solution that is far easier to use and cheaper than the old Connectwise dinosaur.”
Alan Scott, Director
Logical Solutions IT
Try HaloPSA Free for 30 Days
Want to try Halo at your own speed and in your own environment? Start a free, no-strings-attached, no credit card required trial below.
"Perfect for growing MSP'S"
"A very feature-rich PSA that's highly customisable. The modular design of the product is great!"
Matthew Rifat, Technical Director
Roundworks IT
Better Conversations
Track your assets and visualise dependencies between configuration items.
See the big picture
Catalogue and keep track of stock controls and costing analysis for easy traceability and seamless service.
Nurture Relationships
Track all contracts throughout their lifecycle - software licenses, leases, maintenance contracts, and more.
Easy Invoicing
Bring together Service level plan and billing on a customer by customer basis.
Book a Demo
Interested in seeing how Halo can automate your service and transform your delivery?
Schedule a demo with one of our experts today.